Shift follow-up that runs itself
When a guard does not clock in, Vigia AI messages them on your company’s WhatsApp, understands the reply, records the no-show with its reason, finds cover among your available guards and tells the supervisor — with the whole conversation saved.
$50/month up to 50 active guards · $100/month above 50 · 30 days free
What stays in your panel
Animated example: names, places, times and conversations are fictional.
Three jobs it takes off the office
The same three scenes as the animation, in words.
No-shows and cover
- If a guard has not clocked in, it messages them on WhatsApp from your company’s own number.
- It understands the reply, records the no-show with its reason and looks for cover among the guards who are free.
- The replacement accepts and goes straight onto the schedule. The supervisor gets the notice, with the conversation saved.
- No written reply? It can call them by voice, and they press 1, 2 or 3.
- A reply it does not understand never becomes a no-show: it asks again and hands the case to a person.
Reports
- Fixes spelling and wording without adding anything that was not there.
- Warns you if the corrected text would lose a detail from the original.
- Translates the report into your client’s language. The original stays as written.
- Writes a monthly summary for each client, with figures that are counted, not estimated. You review it before it goes out.
Your guards’ WhatsApp
- Guards write to Vigia AI on WhatsApp, by text or with a voice note.
- They check THEIR schedule. Only theirs, never anyone else’s.
- They request time off, and the request reaches their supervisor.
- Nothing is sent until they reply “YES”.
It writes from your number, not ours
Vigia AI Pro uses your company’s own WhatsApp Business number, so your guards see a name they already know. You connect it once, from inside the CRM, with one button.
- The number cannot be in use in the regular WhatsApp app.
- Meta bills the WhatsApp messages to your company directly.
- Until it is connected, Vigia AI writes to your guards through the app and by SMS.
Connecting it
- 1
In the CRM, go to Settings › Communications and press Connect WhatsApp.
- 2
Log in with Facebook (Meta).
- 3
Choose or create your company’s WhatsApp Business account, and pick the number.
- 4
Verify the number with the code you receive.
To start a conversation with a guard who has not written in the last 24 hours, Meta requires an approved message template. Vigia AI submits it on your company’s account; the review usually takes from minutes to a day.
One add-on, two tiers, 30 days free
The price depends on how many active guards your company has. Paying yearly, you pay 10 months and get 12.
Up to 50 active guards
$ 50 /month
or $500 a year (2 months free)
More than 50 active guards
$ 100 /month
or $1,000 a year (2 months free)
- 30-day free trial, once per company.
- You turn it on from Add-on modules inside the CRM.
- If you grow past 50 guards, nothing is cut off: the next tier applies from your next invoice.
- Not included: WhatsApp messages (Meta bills them to your company), and voice calls and SMS, which come out of your messaging balance.
What people ask before turning it on
What is the difference between Vigia AI and Vigia AI Pro?
Vigia AI is the assistant inside your CRM: you ask, it proposes, you confirm. Vigia AI Pro is the paid add-on that lets it follow up on shifts by itself: it writes to your guards on WhatsApp, records no-shows with their reason, finds cover, polishes and translates reports, and answers your guards’ own questions.
Could it record a no-show by mistake?
A reply it does not understand never records a no-show. Vigia AI asks again and, if it is still unclear, hands the case to a person. Every case keeps the whole conversation, so the supervisor can read exactly what was said.
Can I keep the final say on replacements?
Yes. You choose what happens when a guard is not coming: Vigia AI finds the replacement itself, or it records the no-show and tells you so you pick the replacement, or it just tells you and records nothing.
Which WhatsApp number does it write from?
Your company’s own WhatsApp Business number, connected from Settings › Communications with your Facebook (Meta) login. The number cannot be in use in the regular WhatsApp app. Until it is connected, Vigia AI writes through the guard app and by SMS.
What if the guard does not answer in writing?
If you turn on voice calls, a voice calls them and they press 1, 2 or 3. Calls are billed per minute from your company’s messaging balance; with no balance, no call is made.
Can a guard see other people’s schedules?
No. Each guard only gets their own schedule and their own details. And nothing they ask for, such as time off, is sent until they reply YES.
Does it change what the guard wrote in a report?
It fixes spelling and wording without adding facts, and warns you if the corrected version would drop something from the original. You review it before using it. A translation never changes the original report.
How much does it cost, and how does the trial work?
$50 a month up to 50 active guards, $100 a month above 50. Paying yearly, you pay 10 months and get 2 free. Each company gets one 30-day free trial, which you start from Add-on modules inside the CRM. WhatsApp messages are billed by Meta to your company.
Do I need CGuardPro to use it?
Yes. Vigia AI Pro is an add-on to the CGuardPro platform: it works on the schedule, the posts and the guards you already have in the CRM.
Let Vigia AI handle the next no-show
Create your CGuardPro account, then turn on Vigia AI Pro under Add-on modules. The first 30 days are free.