Video tutorials

Video tutorials
for everything CGuardPro does

Short narrated videos with captions, recorded on the real product: the CRM first, then the officer app and the supervisor app. Every tutorial has the written step-by-step guide underneath, so you can follow it with the sound off or jump back to one step.

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CRM · web dashboard

Where the office runs the operation: clients, sites, officers, schedules, attendance, dispatch, reports and settings.

Getting started

• Coming soon Create your company account Sign up, verify your email and open the CRM for the first time. Screen: /register
• Coming soon A tour of the dashboard Find your way around the menu, the dashboard and the operations map. Screen: /dashboard
• Coming soon Company profile and branding Add your company details, logo and colors that clients and officers will see. Screen: /setting/company-profile
• Coming soon Invite office users Give your office team access to the CRM by invitation. Screen: /back-office/new
• Coming soon Roles and permissions Decide what each user can see and do. Screen: /setting/roles

Clients and sites

• Coming soon Add a client Create the client record with contacts and notes. Screen: /clients/add-new
• Coming soon Create a service site Set up the address, geofence and contacts of a site. Screen: /post-sites/new
• Coming soon Create posts inside a site Split a site into posts, each with its own schedule and post orders. Screen: /post-sites/:id/stations/new
• Coming soon Give a client portal access Invite the client to see tours, incidents and reports. Screen: /clients/:id/portal
• Coming soon Automatic email reports to the client Schedule which reports the client receives and how often. Screen: /clients/:id/email-reports
• Coming soon Handle client requests Receive and answer what clients ask for from their portal or app. Screen: /customer-requests

Posts and post orders

• Coming soon Write post orders Publish the post's instructions and require officers to acknowledge them. Screen: /post-sites/:postSiteId/stations/:stationId/orders
• Coming soon Set up guard tours and checkpoints Build a tour, its QR/NFC checkpoints and the labels to print. Screen: /post-sites/:postSiteId/stations/:stationId/site-tours
• Coming soon Post equipment inventory Record the equipment assigned to a post and its condition. Screen: /post-sites/:postSiteId/stations/:stationId/inventory
• Coming soon Review shift pass-downs See what each officer hands over to the next shift. Screen: /passdowns

Security team

• Coming soon Add a security officer Create the officer and invite them to the app. Screen: /security-guards/new
• Coming soon Officer licenses and documents Upload credentials with expiry dates and get alerts before they lapse. Screen: /guards/:id/licencias
• Coming soon Assign sites to an officer Define which sites each officer can work at. Screen: /guards/:id/asignar-sitios
• Coming soon Supervisors and their coverage Create supervisors and assign the sites they cover. Screen: /supervisors
• Coming soon Send memos Send an instruction and see who read it. Screen: /memos
• Coming soon Officer performance and KPIs Read punctuality, tours and reviews for each officer. Screen: /guards/:id/desempeno

Scheduling

• Coming soon Build the schedule with rotations Assign 12-hour, 24-hour or custom rotations to each post. Screen: /schedule
• Coming soon Live coverage See which posts are covered right now and which are not. Screen: /coverage
• Coming soon Publish open shifts Offer an uncovered shift to available officers. Screen: /open-shifts
• Coming soon Approve shift swaps Review and approve the swaps officers request. Screen: /shift-exchange
• Coming soon Manage time-off requests Approve absences and see how they affect the schedule. Screen: /time-off
• Coming soon Today's shift status Spot late and missed shifts before the client does. Screen: /shift-status

Attendance and payroll

• Coming soon The time clock See in real time who clocked in and out. Screen: /nomina/time-clock
• Coming soon Fix clock-in exceptions Resolve punches that were late, missed or outside the geofence. Screen: /nomina/exceptions
• Coming soon Approve hours worked Close the pay period with reviewed hours. Screen: /nomina/approvals
• Coming soon Hours summary and timecards Export hours by officer, client or site. Screen: /nomina/payroll-summary
• Coming soon Configure punches and geofences Set grace periods, required selfie and geofence radius. Screen: /nomina/settings

Activity, incidents and emergencies

• Coming soon Follow live activity Watch punches, tours and incidents as they happen. Screen: /activities
• Coming soon Incident types Define the categories officers pick when they report. Screen: /setting/tipos-incidentes
• Coming soon Work the emergency center Take a panic alert and work the case through to closure. Screen: /alarm/queue
• Coming soon Configure emergencies and panic Choose who gets alerted and through which channel. Screen: /setting/emergencias

Dispatch

• Coming soon Create a dispatch ticket Log the call and assign who responds. Screen: /dispatch-tickets/new
• Coming soon Track and close a ticket Share the tracking link and print the closing record. Screen: /dispatch-tickets/:id

Alarm monitoring and video

• Coming soon Alarm panels and signals Register panels and read incoming signals. Screen: /alarm/panels
• Coming soon Alarm reports and analytics Measure response times and false alarms. Screen: /alarm/analytics
• Coming soon Connect cameras and remote sites Register video devices and their sites. Screen: /video/devices
• Coming soon Monitor video and share clips Review events and send a clip by link. Screen: /video/monitoring

Vehicle patrol

• Coming soon Register vehicles Add the fleet your supervisors drive. Screen: /vehicle-patrol/vehicles
• Coming soon Inspection templates Define what the supervisor checks at each stop. Screen: /vehicle-patrol/templates
• Coming soon Create supervision routes Order the route's stops and assign it. Screen: /vehicle-patrol/routes
• Coming soon Route run history and tracking Review what was done and the vehicle's GPS trail. Screen: /vehicle-patrol/history

Radio

• Coming soon Create radio channels Group officers and supervisors by channel. Screen: /radio/channels
• Coming soon Talk on the radio from the CRM Use the radio dispatch console in the browser. Screen: /radio
• Coming soon Connect IP radios Add radio handsets to channels. Screen: /radio/devices

Tasks and training

• Coming soon Assign and approve tasks Create a task that needs proof and approve its completion. Screen: /tasks
• Coming soon Create a training course Build lessons and a quiz and enroll officers. Screen: /training/courses
• Coming soon Use the course catalog Reuse the courses that come with the platform. Screen: /training/catalog

Messaging and quality control

• Coming soon Operations messaging Chat with officers and supervisors from the CRM. Screen: /messenger/operativos
• Coming soon Client messaging Answer clients in one place. Screen: /messenger/clientes
• Coming soon Quality ratings Read how clients and supervisors rate the service. Screen: /guard-ratings

Reports and analytics

• Coming soon Find and export reports Filter, export and send any report in the catalog. Screen: /reports
• Coming soon The daily activity report (DAR) Produce the day's report by site for the client. Screen: /reports/dar
• Coming soon KPIs by post and by officer Compare compliance across posts and people. Screen: /reports/post-kpi
• Coming soon Operations analytics Read trends across scheduling, sites and officers. Screen: /analytics/reporting

Settings and apps

• Coming soon Which alerts are sent, and to whom Turn on alerts by email, SMS, WhatsApp or push. Screen: /setting/notifications
• Coming soon Configure the officer app Choose which modules officers see in their app. Screen: /setting/mobile-hub
• Coming soon Configure the supervisor app Adjust what supervisors can do in the field. Screen: /setting/supervisor-app
• Coming soon Configure the client app Decide what clients see in their Mi Seguridad app. Screen: /setting/mobil
• Coming soon Turn on the AI assistant Set up VigIA to answer questions about your operation. Screen: /setting/asistente-ia
• Coming soon Integrations and API Connect payroll, accounting and other systems. Screen: /setting/integraciones
• Coming soon Plan, billing and add-ons Change plan, see invoices and add modules. Screen: /setting/billing
• Coming soon Security and sign-in log Audit who signed in to the CRM and what changed. Screen: /security/audit

Officer app

The app officers use to clock in, run tours, report incidents and stay in touch with the office.

Getting started

• Coming soon Install the app and sign in Sign in with your company's invitation. Screen: Login
• Coming soon Location, camera and notification permissions Grant the permissions the app needs to work. Screen: /guard/permissions
• Coming soon Your profile, language and company Change your photo, phone, language or company. Screen: /guard/profile

My shift

• Coming soon Check your schedule See your shifts by month, week or day. Screen: /guard/schedule
• Coming soon Clock in with a selfie Start your shift inside the post's geofence. Screen: /guard/dashboard
• Coming soon Clock out with the end-of-shift report End the shift and leave a summary for the office. Screen: /guard/dashboard

Handover and post orders

• Coming soon Accept a handover Read what the previous shift left and accept it. Screen: /guard/relevo/aceptar
• Coming soon Hand over to the next shift Leave open items and notes for the incoming officer. Screen: /guard/relevo/entregar
• Coming soon Read and acknowledge post orders Confirm you read the post's instructions. Screen: /guard/dashboard

Guard tours

• Coming soon Run a tour with QR or NFC Scan each checkpoint in order. Screen: /guard/patrol
• Coming soon Tour in progress: photos and notes Add evidence at a checkpoint and finish the tour. Screen: /guard/patrol/active

Incidents and emergencies

• Coming soon Report an incident Log what happened with type, photos and location. Screen: /guard/incidents
• Coming soon Use the panic button Send an SOS alert to the office. Screen: /guard/dashboard
• Coming soon Request backup Ask for support short of an emergency. Screen: /guard/backup

Visitors and vehicles

• Coming soon Log a visitor Record a visitor's entry and exit. Screen: /guard/visitors
• Coming soon Check in a pre-authorized visitor by QR Scan the code the resident or client sent. Screen: /guard/visitors
• Coming soon Gatehouse vehicle control Record plates, vehicle entries and exits. Screen: /guard/vehicles

Tasks and map

• Coming soon Complete tasks with proof Finish an assigned task with a photo or note. Screen: /guard/tasks
• Coming soon The site map Find checkpoints and areas of the site. Screen: /guard/map

Communication

• Coming soon Push-to-talk radio on the phone Talk on your channel and play voice messages. Screen: /guard/radio
• Coming soon Messages with the office Message the office and your supervisor. Screen: /guard/messages
• Coming soon Memos and notices Read and confirm what the company publishes. Screen: /guard/memos

My work

• Coming soon Request time off Send the request and see whether it was approved. Screen: /guard/time-off
• Coming soon See your performance Check your punctuality, tours and ratings. Screen: /guard/performance
• Coming soon Take a course and earn the certificate Finish lessons and the quiz from your phone. Screen: /guard/training

Supervisor app

The field supervisor's app: live map, coverage, inspections, supervision routes and incident response.

Getting started

• Coming soon Sign in and grant permissions Sign in with your invitation and turn on location and alerts. Screen: /supervisor/permissions
• Coming soon The live map dashboard See posts, officers and alerts at a glance. Screen: /supervisor/dashboard
• Coming soon Notifications Act on the alerts that need you. Screen: /supervisor/notifications

My shift

• Coming soon Clock in as a supervisor Start your shift and your coverage. Screen: /supervisor/clock-in
• Coming soon Check in at a post Record your arrival at and departure from each post. Screen: /supervisor/checkin
• Coming soon Attendance and schedule See who clocked in and the shifts in your area. Screen: /supervisor/attendance

Posts and officers

• Coming soon Inspect a post Complete the post inspection with photos and signature. Screen: /supervisor/stations/:stationId/inspection
• Coming soon Create a task from a post Leave a task for the officer on the post. Screen: /supervisor/stations/:stationId/tasks/new
• Coming soon The officer's profile Check shift, location and contact details. Screen: /supervisor/guards/:guardId
• Coming soon Uniform inspection Check an officer's turnout and log observations. Screen: /supervisor/uniform

Live coverage

• Coming soon The coverage board Spot uncovered posts in your area. Screen: /supervisor/coverage
• Coming soon Extend a shift or move an officer Fill a gap without calling the office. Screen: /supervisor/coverage

Supervision routes

• Coming soon Prepare and start today's route Check the vehicle and start the assigned route. Screen: /supervisor/route
• Coming soon Arrive at a stop and inspect Record your arrival and complete the stop's inspection. Screen: /supervisor/route/:routeId/mission/:index
• Coming soon Finish the route and see the summary Review the timeline and anything left open. Screen: /supervisor/route/:routeId/summary
• Coming soon Route history Look up past route runs. Screen: /supervisor/routes/history

Incidents and emergencies

• Coming soon Review and handle incidents Read an officer's report and follow it up. Screen: /supervisor/incidents
• Coming soon Respond to an emergency Take a panic alert and dispatch help. Screen: /supervisor/emergency
• Coming soon Confirm backup requests Accept and close a backup request. Screen: /supervisor/backup

Tours and visitors

• Coming soon Track tours in your area See which tours were done and which are late. Screen: /supervisor/patrol
• Coming soon Look up visitors Review the visitor log for your posts. Screen: /supervisor/visitors

Communication and reports

• Coming soon Radio and messages Talk on the radio and message your team. Screen: /supervisor/radio
• Coming soon Supervisor reports Review what you logged during your shift. Screen: /supervisor/reports