Post orders software
so the binder in the shack stops being the source of truth
Post orders are the operating instructions for a specific position at a specific site: what this officer does at this door, on this shift, in this order, and who they call when something is outside the script. Kept on paper they drift — the copy at the guard shack is months behind the copy in the account manager's inbox, and nobody can say which posts got the last change. Digital post orders put the same instructions in front of every officer assigned to that post — the relief, the fill-in from another site, the new hire on their first night.
Real product screenshots
What goes wrong with a paper post order binder
Three revisions behind, and you cannot tell which
The binder at the shack has a revision date on the cover that stopped being true two amendments ago. The last change went out as a printed page somebody was supposed to swap in. At a client with a main gate, a dock and a lobby, you have three binders and no way to confirm all three were updated.
The acknowledgment sheet proves almost nothing
There is a signature page at the front, signed once at post assignment. It tells you an officer signed something on a Tuesday in March. It does not tell you whether the officer who is on the gate tonight has ever seen the amendment that changed the escalation procedure in June.
Relief and fill-ins walk in blind
A relief officer covering a call-off has never stood that post. They get a two-minute verbal from whoever is leaving, a gate code on a sticky note, and a binder they have no time to read. That is the shift where the wrong person gets let through the wrong door.
How post orders work in CGuardPro
Written per post, not per contract
Each position at a site gets its own set of orders — main gate, dock, lobby, roving. General orders that apply company-wide are written once and inherited, so a change to your radio protocol does not have to be edited into forty separate documents.
Published to whoever is standing that post
Orders are attached to the post, not handed to a person. Whoever is scheduled there — the regular officer, a relief, a fill-in from another site — opens the orders for that post on their phone when they clock in, with no binder and no distribution list to maintain.
Completion is evidence, not a checkbox
When an officer completes a post order the record carries the time it was actually done, the officer's name, and whatever they attached — a note, photos, video or a voice memo. That is the difference between a task list that says the round was walked and a record that shows it.
Changed in one place, not in twelve binders
When a client changes a procedure you edit the order for that post and every officer assigned to it sees the new wording the next time they open it. No reprinting, no distribution list, and no copy left behind in a guard shack drawer.
What changes when the orders live on the phone
- Orders written per post rather than per contract, so an officer sees only what applies to the position they are standing at
- General orders written once and inherited by every post, with site-specific instructions layered on top
- Each completed order timestamped against the occurrence it belongs to, with the officer named on it
- A relief officer who has never stood the post opens the same instructions the regular officer works from
- Emergency and escalation procedures, contact trees and gate details reachable in the app at the moment they are needed
- Full revision history per post: what the orders said on any date, and who approved the change
- Recurring orders scheduled by time, by weekday, by day of month or by a single date, so a nightly lock-up and a monthly inspection live in the same place
Frequently asked questions
What is the difference between general orders and post orders? +
General orders are the company-wide rules every officer works under regardless of assignment: uniform and grooming, radio discipline, reporting obligations, conduct, what to do if approached by media. Post orders are specific to one position at one site: this door, this patrol pattern, this contact tree, these vehicle rules. CGuardPro keeps general orders as an inherited layer so you write them once, and post orders as the site-and-position layer on top.
Can the client review or approve post orders? +
Yes. Many contracts require the client to sign off on the instructions their officers work under, and it is usually the account manager who negotiates a change. Orders can be shared for client review through the client portal, and the approval is recorded with the revision it applies to.
Who is allowed to amend orders? +
Editing rights follow your own hierarchy. Typically a field supervisor can propose or draft, and an operations or account manager publishes. Because publishing is the act that changes what officers see, it is a distinct permission and it is recorded with the name and time.
Can an order require photo or video evidence? +
Yes. A completed post order can carry a note, photos, a video or a voice memo, and it is stored against the date the order was due rather than the date someone got round to filing it. For orders where the proof is the point — a lock-up, an equipment check, a hazard walk — that attachment is what you hand the client when they ask.
How does this connect to patrols and checkpoints? +
Post orders describe what happens at the position; the tour describes the round the officer walks. Checkpoint-level instructions can travel with the checkpoint so the officer reads what to check at that door as they scan it. Our guard tour system page covers the tour side in detail.
How do I get my existing binders into the system? +
Most companies start by loading the current documents for their largest sites as-is, then splitting them post by post as they touch each one. Rewriting every binder before you go live is the usual reason a rollout stalls, so it is better to publish what you have and refine it post by post once it is live.
Can I see which orders were missed? +
Yes. Each recurring order generates the occurrence it was due on, so an order with no completion against it stands out — by post and by date. That list is the practical output: it tells a supervisor which posts to look at before the client does.
What happens when a post is covered by someone from another site? +
Whoever is scheduled to that post receives that post's orders, whether they are the regular officer, a relief or an overtime fill-in. If the schedule changes an hour before the shift, the instructions follow the schedule. Our guard scheduling page explains how coverage and assignment work.
Retire the binder, keep the orders
Book a demo and bring one site with three posts. We will set up the real orders for each one — including a recurring nightly check — and show you what the officer sees on their phone and what lands back in the record.