Visitor management for
the gate and the lobby desk
At an access point, the record is the service. CGuardPro logs every visitor, contractor and delivery from the officer's own phone: who they are, the company they came from, the host who authorised them, the credential they were handed, the vehicle and its plate, and the minute they walked back out. The time comes from the server rather than from anyone's memory, and the log stays searchable long after the shift ends.
Real product screenshots
Where a gate log stops being useful
The book cannot answer a question
A resident asks who let a contractor onto the property last Thursday afternoon. The answer is somewhere in three pages of handwriting, in a notebook that lives at the post — and by the time anybody finds it, nobody trusts it anyway.
The desk turns into a phone bank
Every unannounced visitor means calling a host who does not pick up, then a second number, while four people and two vehicles stack up behind them. The queue is what produces the shortcut: waving through the faces the officer recognises.
Credentials that never come back
Contractor badges go out at eight in the morning and nobody counts them at six. A month later the client asks how many of their passes are out in the world, and the honest answer is that nobody knows.
How visitors are logged in CGuardPro
Register the visit at the post
Name, company, host, the credential handed over, the reason for the visit, how many people, the vehicle and its plate. Photograph the plate and the app reads it, so nobody types seven characters in the rain — and the vehicle photo is taken either way.
Pre-authorised passes skip the call
Your client pre-registers an expected visitor from their own app and shares a QR pass. At the barrier the officer scans it and verifies an authorisation that already exists, instead of ringing round to obtain one while a queue forms.
Vehicles carry their own half of the record
A post can hold a capacity figure, numbered bays, a dwell-time alert and the client's revoked-plate list. The warning reaches the officer while the driver is still at the barrier: banned plate, vehicle already inside with no exit marked, or yard full.
The log stays searchable
Entries are indexed by visitor, company, plate, host, post and date, with everyone still on the property as a view of its own. Each client reads the gate log for their own sites from their portal.
A gate log that answers the question later
- Host, company, credential and reason recorded on every single entry
- Plate read from a photo at the barrier, with the vehicle image kept either way
- Revoked-plate and already-inside warnings that alert the officer without blocking the entry
- Capacity, numbered bays and dwell-time alerts configured post by post
- Search by visitor, company, plate or host across any range of dates
- A live view of who is still inside, ready for the relief at shift change
Frequently asked questions
What exactly gets recorded when an officer logs a visitor? +
The visitor and the company they represent, the host who authorised the entry, the credential or badge handed over, the reason, the number of people, the vehicle and its plate, and a photo. Entry and exit are recorded as they happen, so the log does not depend on an officer writing a time into a book at the end of the shift afterwards.
Can the client pre-authorise a visitor before they arrive? +
Yes. From the client app, the property manager or resident pre-registers an expected visitor and shares a QR pass. The officer scans the pass at the gate and is verifying an authorisation that already exists rather than chasing one by phone, which is the difference between a queue and a wave-through at a busy Saturday gate.
Does a revoked plate get blocked at the barrier? +
No, and that is deliberate. The app warns loudly, shows the reason the office recorded, and keeps the record if the officer decides to let the vehicle in anyway — which happens, because the screen cannot see the ambulance, the owner of the building or the truck that is already inside and has to come out. A system that hard-blocks teaches officers to type a false plate, and then you have lost the entire log rather than one entry.
How do we keep track of contractor credentials? +
The credential handed over is a field on the entry, so the badge number is tied to the person who took it and to the exit that closed the visit. A visit still open at the end of the day is a visitor the log says never left, which is usually also a badge that never came back — so the open-visit list at shift change doubles as your credential count.
Can a vehicle gate and a lobby desk run different rules? +
Yes — the rules sit on the post, not on the company. A residential barrier with forty numbered bays gets capacity and bay inventory; an office lobby that hands out badges does not need either. None of the optional rules are required to start logging visitors at a post.
How much personal data should we ask a visitor for? +
Only what your client's procedure actually uses. Holding identity-document numbers for thousands of visitors creates a custody obligation most administrations are not equipped to meet, so it is worth deciding deliberately rather than by habit. Agree with each client what their procedure genuinely requires at that gate, and configure the entry around that answer rather than collecting everything because the field exists.
What happens to visitors still inside at shift change? +
They are visible as open visits, so the relief starts the shift knowing who is on the property and since when rather than inheriting a blank page. Combined with the shift pass-down, the incoming officer gets both the open entries and the outgoing officer's notes.
Can the client see the gate log for their own site? +
Yes. The client portal is limited to their own sites and shows the visitor and vehicle activity there alongside the patrols and reports, which turns an argument about what happened at the gate into something both sides can simply read.
See a visit logged end to end
Book a demo and we run one through: the pre-authorised pass scanned at the barrier, the plate read from a photo, and the entry landing in the client's own portal.