Texas security guard software
for companies that cover real distance

From a single downtown tower to posts spread from the Gulf to the Panhandle: scheduling, credential records, verified patrols, incidents and client reporting in one platform — built by a company based in the Austin metro.

What running guards in Texas actually involves

One regulator, one rulebook

Private security in Texas answers to the Private Security Bureau of the Department of Public Safety, under Occupations Code Chapter 1702 — not to a city ordinance and not to any other state agency. A company licence covers the firm; the officer standing the post carries their own credential.

Level II, III and IV are three different people

DPS requires Level II of non-commissioned officers, commissioned officers and personal protection officers. Level III adds a minimum of 45 hours and a firearms proficiency demonstration for commissioned officers. Level IV adds a minimum of 15 hours on top for personal protection work.

The certificate belongs on the officer

Training certificates and commission cards attach to the officer profile, so "show me his paperwork" is a record you open rather than a folder someone drives across town to find.

Distance is your real operating cost

A supervisor covering one campus walks. A supervisor covering Houston to Dallas spends the shift on I-45. Vehicle patrol tracking and timestamped site visits mean the drive produces evidence, so route planning becomes an argument about data instead of trust.

Summer changes the post, not just the mood

Texas heat turns exterior posts, gate shacks and construction watch into welfare problems from May onward. Recurring tasks on a post let you require a check at set points in the shift, and the officer answering from the phone leaves a record with a time on it.

Energy, ports and distribution

Refineries on the Gulf, tank farms, the Port of Houston and the distribution belt running from Dallas to Laredo put officers on large, fenced, badly-covered ground where paper is the only record anyone can find at 3 a.m.

Medical districts and campuses

The Texas Medical Center, the university systems and the hospital groups buy differently: they want incident classification their risk team recognises, and they want it in the client portal without ringing your dispatcher.

HOAs and master-planned communities

Gated communities from Cinco Ranch to the Hill Country want gate logs, vehicle records and a monthly report the board can read. Reporting is what wins the renewal.

Texas questions, answered plainly

Does using CGuardPro make our company DPS-compliant? +

No, and treat any vendor who says otherwise as a warning sign. CGuard Pro LLC sells software; it is not a licensed Texas guard company and has no role in the Private Security Bureau’s process. Your licence, qualifying manager, bond, insurance and each officer’s credential remain yours to hold. What the platform does is keep the underlying records — who worked which post, when, with what paperwork on file — in a shape you can produce quickly.

Where do we keep Level II, Level III and Level IV training certificates? +

Against the officer, not in a shared drive. Each officer profile carries their documents, so the training certificate, the commission card and the identification sit with the person they belong to. When a client audits a contract or a manager wants to know who on the roster is commissioned, you are reading one list instead of reconstructing it from email.

We have three supervisors covering posts in five Texas metros. How do we prove they showed up? +

The supervisor’s visit is logged from their phone at the site, with position and time, and their vehicle route between sites appears on the same live map as the officers. Supervision becomes something you review on a Monday morning: which sites got a visit, which have not been seen in a month, and whether the drive between metros earns its fuel.

Can we require a heat or welfare check on an exterior post during the summer? +

Yes. Recurring tasks are attached to the post rather than the person, so an exterior gate post in July can carry a check the officer has to answer at set points in the shift. It is answered in the app and the answer keeps its time, which matters more than it sounds when a client asks what happened on the afternoon somebody went down.

Do armed and unarmed posts get different instructions? +

They should, and post orders are written per post, so the officer on a commissioned post opens instructions written for that post and not a generic company handbook. Be aware of the limit: post orders are a single current document. There is no version history, so if you need to prove what the instructions said six months ago, keep your own dated copy outside the system.

What happens on a site out west with no phone coverage? +

Incidents, visitor entries and the start and finish of a tour are held on the device and sent up when signal returns. An incident keeps the moment it actually happened. A tour scan is different: the server stamps it when it arrives, so it evidences that the point was covered and in what order, but not the exact minute. Clock-in and clock-out do not queue at all and need coverage right then — so on a remote site, agree in advance where the shift is punched.

Can one client see sites in more than one Texas city? +

Yes. The client portal is organised by the sites that client owns rather than by the city they sit in, so a property manager with buildings in Austin and Dallas logs in once and sees both — and only theirs. What they read is the same patrol and incident record your operations team works from.

How is it priced for a Texas operation with a large roster? +

It is $5 per user per month, plus a one-time implementation fee of $299.99. A user is anyone with a login — admins, supervisors, officers and the client logins you hand out — so the bill follows your real headcount rather than a licence block guessed at in advance. There is a 14-day trial, and deactivating a leaver frees their seat.

See it against your own Texas roster

Bring one site and one week of posts. We will set it up the way you actually run it.