Security guard software for the UK
written for SIA licensing, not EU paperwork
Rostering, licence records, patrol evidence, incidents and client reporting for British guarding and door supervision contractors — from a supplier that will tell you plainly which obligations software can help with and which it cannot.
What a UK guarding contractor is actually dealing with
The SIA licenses people, not products
A licence attaches to an individual doing a licensable activity — security guarding, door supervision, close protection, public space surveillance (CCTV) or cash and valuables in transit — and to key holding. No software carries one. If a supplier implies its product is SIA licensed, that is a reason to look harder at everything else they told you.
Front line and non-front line are different licences
A front line licence is the photocard your officer wears on shift, and it covers non-front line activity too. A non-front line licence is a letter, held by directors, partners, managers and supervisors who employ or supervise licensable staff without doing the work themselves. Your roster usually contains both.
The photocard number belongs on the officer record
Licence details and the scanned card sit against the officer profile, not in a supervisor’s glovebox. Who was on the reception desk last Tuesday, and under what licence, becomes one record to open.
ACS is about your company, and it is voluntary
The Approved Contractor Scheme assesses businesses, not people, and approval is granted for specific licensable activities rather than for the firm as a whole. Firms in the scheme chose to join it. Software cannot make you approved — but the records an assessor wants to see are exactly the ones an operations platform produces as a by-product.
UK GDPR, not EU GDPR
Since Brexit the UK runs its own regime: the UK GDPR alongside the Data Protection Act 2018, with the Information Commissioner as the supervisory authority. Officer location data and shift records are personal data under it. Ask where that data is hosted and get the answer into the contract.
Night economy work has its own shape
Door supervision teams are sized per venue, per night, and change late. Headcount that moves at 6pm on a Friday is a rostering problem before it is a licensing one, and the venue manager wants to know who turned up, not who was booked a fortnight ago.
Multi-site FM contracts
Many UK contract wins sit under a facilities management framework: several buildings, one reporting line, monthly review meetings and a client who wants the patrol record without ringing anybody.
Officers working alone at night
Commercial estates, void property and out-of-town retail parks put one person on a large site after dark. A panic alert with position, plus missed check-in alerts, is what turns "he should have called in by now" into something the control room sees on its own.
The parts a UK contractor uses most
Each one is useful alone; together they are what the person on the control room desk is looking at.
Patrol management
Routes, checkpoints and the evidence that the round was walked.
Rostering
Build the week, fill a gap, and see the clash before the venue does.
Assignment instructions
Written per post, read on the phone by whoever is standing it tonight.
Visitor and vehicle log
Reception and barrier records with who authorised the entry.
Panic alert
An alarm in your control room with the officer’s identity and position.
PTT voice
A voice channel on the phone the officer already carries.
Officer app
Android and iPhone, on the officer’s own handset.
Payroll and billing
Hours worked feeding what you pay and what you invoice.
Worth reading before you shortlist
Costing, evaluation, a like-for-like comparison, and the two capabilities UK buyers ask to see first.
What this category costs
How guard software is priced, and the line items suppliers leave out of the quote.
How to run the evaluation
What to test in a trial, and the questions that separate demos from products.
Compared with TrackTik
Where the two differ, written for a buyer who is looking at both.
QR and NFC tours
Checkpoints you print rather than hardware you buy and replace.
GPS supervision
Live positions for officers on site and mobile patrols between them.
Mainland Europe
The EU-facing page, for firms that also operate on the other side of the Channel.
Questions UK buyers ask first
Is CGuardPro SIA licensed or ACS approved? +
Neither, and no software product is. The SIA licenses individual people who carry out licensable activities, and through the Approved Contractor Scheme it approves security companies for specific activities. Software falls into neither category. CGuard Pro LLC is a software company, not a UK guard contractor. Any supplier presenting an SIA badge as a property of their app is describing something that does not exist.
Does the platform check an officer’s licence against the SIA register? +
No. There is no live lookup against the SIA Register of Licence Holders, so verification remains your own process and your own responsibility. What you get is the record side of it: the licence number, the scanned card and the expiry date held against that officer, visible to whoever is building the roster rather than sitting in a drawer at head office.
Will this help us through an ACS assessment? +
It cannot make you approved, and be wary of anyone who says their product will. What it does is produce evidence an assessor tends to ask for as an ordinary by-product of running shifts: who was rostered and who attended, what instructions applied at each post, what patrols were completed, what incidents were raised. Assembling that from paper is the painful part.
Is this built around EU GDPR or UK GDPR? +
A UK buyer should be asking about the UK GDPR and the Data Protection Act 2018, with the ICO as supervisory authority — the EU regime stopped being the direct answer for a UK-only operation after Brexit. The obligations that bite are much the same: officer location and shift data are personal data, so set your retention period and decide who inside your company may see live positions. Ask where data is hosted and put the answer in the contract rather than taking it off a web page.
Our door supervision headcount changes on the day. Does the roster cope? +
That is the normal case rather than the exception. Adjust a venue’s cover on the day and the officers you add are notified in their app; when someone does not arrive, the shift shows as unattended instead of quietly staying green. The gap between who was booked and who stood the door is what a venue manager asks about at the review meeting.
What does an officer alone on site overnight actually get? +
A panic alert that opens a case in your control room carrying their identity and position, notifies colleagues nearby, and stays open until somebody closes it — plus expected check-ins that raise their own alert when they do not arrive. It is not a substitute for a reachable supervisor; it is a way of noticing sooner.
Does it replace our control room or our alarm receiving centre? +
No. This is an operations platform: it gives whoever is on the desk a live picture of officers, patrols, incidents and alerts, and a record afterwards. It is not an alarm receiving centre and is not sold as one. If you run an ARC, or your client’s alarms are monitored elsewhere, that arrangement is unchanged.
How is it priced, and is there a trial? +
It is $5 per user per month plus a one-time implementation fee of $299.99, billed in US dollars. A user is anyone with a login — office staff, supervisors, officers and the client logins you issue — so the cost tracks your real headcount instead of a block of seats bought in advance. There is a 14-day trial, and a leaver’s seat is released when you deactivate them.
Try it on one of your own contracts
Pick a single site and a week of shifts. We will configure it the way you run it.